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Evidence Guide: ICAWEB424A - Evaluate and select a web hosting service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAWEB424A - Evaluate and select a web hosting service

What evidence can you provide to prove your understanding of each of the following citeria?

Select ISP

  1. Review comparable characteristics of a range of hosting services
  2. Review client usage and ensure that email and mailing list services are flexible enough to meet current and future business needs
  3. Review support service standards to ensure they meet business needs
  4. Ensure ISP hosting service has sufficient data capacity to cover partial outages
  5. Determine availability of security technologies
  6. Determine availability of scripting languages
  7. Evaluate optional server applications for advanced web business functions
  8. Confirm client selection criteria and select ISP hosting service that best matches the criteria
Review comparable characteristics of a range of hosting services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review client usage and ensure that email and mailing list services are flexible enough to meet current and future business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review support service standards to ensure they meet business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure ISP hosting service has sufficient data capacity to cover partial outages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability of security technologies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability of scripting languages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate optional server applications for advanced web business functions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm client selection criteria and select ISP hosting service that best matches the criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure guarantee of permanent online presence

  1. Establish that web-hosting service has systems in place to monitor server performance and availability
  2. Negotiate escalation procedures and performance standards with ISP
  3. Establish that security and backup procedures are articulated and meet business needs
Establish that web-hosting service has systems in place to monitor server performance and availability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate escalation procedures and performance standards with ISP

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish that security and backup procedures are articulated and meet business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that web host meets technical requirements

  1. Take action to ensure that operating system supports the preferred business development software, applications, extensions and databases
  2. Establish that web-host servers support dynamic websites using the preferred business technologies
  3. Establish that web host provides current and future disk space requirements
  4. Establish that site-analysis reports are available and flexible enough to meet business needs
  5. Establish that security systems and payment technologies meet business and customer expectations and requirements
Take action to ensure that operating system supports the preferred business development software, applications, extensions and databases

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish that web-host servers support dynamic websites using the preferred business technologies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish that web host provides current and future disk space requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish that site-analysis reports are available and flexible enough to meet business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish that security systems and payment technologies meet business and customer expectations and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Benchmark performance and test against specified criteria

  1. Test performance of the ISP during on and off peak times and record outcomes
  2. Establish that email and mailing services have backup procedures in place and are protected from damage, erasure or unwanted damage
  3. Take action to ensure support services perform according to business needs
Test performance of the ISP during on and off peak times and record outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish that email and mailing services have backup procedures in place and are protected from damage, erasure or unwanted damage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to ensure support services perform according to business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

assess client needs and select ISP that meets the current and future needs of the business

evaluate web hosting service:

ensure price meets client’s budgetary requirements

ensure security systems and technical requirements of the business are met

monitor the performance of the ISP during on and off peak times.

Context of and specific resources for assessment

Assessment must ensure access to:

hosting plans, prices and service agreements

use of current technology underpinning the ISP and services offered

business plan outlining future directions for the business

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate:

evaluating web-hosting services

benchmarking and testing ISP

verbal or written questioning to assess candidate’s knowledge of:

user requirements

criteria for selecting an ISP

review of reports prepared by candidate showing the results of ISP testing.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

determine appropriate pricing and services plan for the business

evaluate and compare web-hosting services

communications skills to:

establish client requirements

negotiate escalation procedures and performance standards with ISP

numeracy skills to assess pricing plans

planning skills to identify future business needs

technical skills to assess security systems and technical requirements.

Required knowledge

different web hosting service provision options and their scalability

internet security issues

operating systems used by ISPs

performance expectations from customers and end users

server technologies

web hosting services and performance benchmarks.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Characteristics may include:

data transfer

functionality

hosting plans, such as:

common gateway interface (CGI) access

colocation of servers

dedicated servers

disk storage

ebusiness hosting

post office protocol (POP) accounts

scripts

level of service

pricing plans

web-hosting facilities.

Security technologies may include:

payment gateways

public key infrastructure (PKI)

secure socket layer (SSL).

Scripting languages may include:

Perl

PHP and Python

VB.NET

JavaScript

VBScript.

Server applications may include:

database and data warehousing

directory services

file sharing

line-of-business applications

management

messaging

network and remote access

printer sharing

terminal services

web services.

Server may include:

Apache HTTP server

email servers

FTP servers

IBM VisualAge and WebSphere

iPlanet-Enterprise

Lotus Domino

Microsoft Internet Information Server

NetDynamics

Netscape Enterprise server, Netscape-FastTrack, Netscape-Commerce

Sun Microsystems iPlanet web server

Sun Microsystems Java web server.

Operating system may include:

Mac

Linux

Windows.

Databases may include:

Microsoft SQL (MS SQL) server

MySQL

Oracle

Postgre Structured Query Language (Postgre SQL)

SQL.